Methodology of a Corporate Therapist
The People Component:
The nucleus of all organizations are successfully made with and through people; whether we are talking about the customer, the customer service representative, the sales person, the middle manager, the research and development people, or the Chief Executive. More specifically, organizations are made up of individuals, each with their own unique needs, wants, likes, productive and unproductive habits, and behavior patterns. Sometimes, a person is aware of and can control their behavior patterns. Sometimes they cannot. At other times, a person might not be aware of their behavior patterns. Through my work with organizations, I begin to discover their strengths and weaknesses, where they are now and where they want to be. I discover how these different personalities need to work together to become a unified sum stronger than the individual parts. Once this "people component" is realized, and trust and communication has been established, then I begin to craft the new strategic plan or working model, based on the long and short-term goals of the organization.
If we start with the individual and find out what they want and need, we then can extrapolate and know what the business or system, as a whole, wants and needs. With this approach, we have started with the individual and found out what the true problem is, asked their opinion and created the mandatory yet elusive "intrinsic motivation and buy-in." In other words, we have basically respected the people in the organization; the ones who interact with the customer, do the task, observe the productive and unproductive behaviors, know the spoken and unspoken rules of culture and asked them to provide their recommendations. In every case, the true problems or "landmines" matriculate quickly to the surface (e.g., poor leadership or management qualities, haphazard planning or no planning, poor implementation of plans, poor processes or outdated processes, manipulative or punitive behaviors to name just a few).
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